FAQs

ABOUT OUR PRODUCTS & CARE GUIDE

Every Boho Bali item is handmade with love by experienced artisans using traditional techniques. With delicate beadwork, detailing and trim creating key features of our products, we recommend handling each item with care to maintain the integrity and ensure longevity of the products.

Our sandals 'socks' and lining is made from leather and we recommend not letting this get wet or dampened by foot creams as this will cause the leather to come apart. 

 

HOW DO I USE A COUPON CODE?

Have a coupon code? Great! Please remember to use the promo code at the checkout in the respective field. Please insert the code exactly as it appears and apply. Promo codes cannot be cumulative with other promotions, and will not apply to sale items unless otherwise specified.

 

PAYMENTS

How are payments processed?
All payments are securely processed through the Payfast portal, and we currently accept payments via credit card (Visa, Mastercard, American Express).

 

SHIPPING & DELIVERY

Where do you deliver to?
We deliver nationwide in South Africa.Our flat rate delivery fee is R99. For international orders, please contact us directly to arrange. 


How will my order be sent?
Orders are sent via courier service. For outlying areas not serviced through the courier network, we will make use of postal services – this will be communicated directly upon receipt of order.

 

How long does it take to deliver my order?
For local order delivery (JHB) 1 to 2 days.

For Western Cape, KZN, major city centres & outlying areas 2 to 3 days.

Any unforeseen delays will be communicated with you directly.

 

Will I be able to track my order?
Absolutely! A tracking number will be sent along with your delivery confirmation email when the order is ready for dispatch. Our courier delivers to both residential and corporate addresses, and will happily deliver to a designated signee on your behalf.

Couriers will make 3 attempts to contact you for delivery and if unable to successfully deliver after 3 attempts, the order will be returned to our studio. Additional charges may occur to arrange a new delivery.

 

Where do you ship from? 
We dispatch from our studio in Johannesburg, South Africa.

 

 

RETURNS & EXCHANGES

Can I return an item?
Items are eligible for return within 7 days of receiving your order, provided that the items are unused and unworn, and in original packaging. Please contact us to start the return process by sending an email to hello@bohobali.co.za and let us know which item you would like to return, along with a copy of your invoice. We will offer an exchange where applicable, or issue store credit to the value of item. Unfortunately, we do not offer refunds. Sale items are not eligible for returns.

 

Can I exchange my product?
All items need to be unworn and in original packaging, and exchanges will be reviewed on a case-by-case basis. If you would like to exchange a product, please send an email to 
hello@bohobali.co.za along with a copy of your invoice and let us know which item you would like to exchange. We will send further instruction on the exchange thereafter. Sale items are not eligible for exchange.

 


Who covers the shipping on a return?
We currently do not cover the cost of the return shipping. You will have to cover the shipping costs for any returns. Boho Bali will not be responsible for any problems or missing returns with the selected courier managing the return. 

 

 

My order arrived damaged – what do I do?
We are so sorry to hear your products arrived in less than perfect condition! All orders are inspected at our studio before being sent out, but in the unfortunate event that your item arrives damaged, please send an email with photos of the damage and a copy of your invoice to hello@bohobali.co.za within 3 days of receiving your items. Please note, items need to be unworn and in original packaging. We deal with damages on a case-by-case basis and will review and arrange an exchange or store credit accordingly.

 

 

SIZE CHART

What shoe sizes do you offer?
Our sandals are based on standard South Africa sizing, and are a standard width sole. We currently offer the below size options:

                               

How do I choose my shoe size?
Please select your shoe size based on how you would ‘normally’ purchase footwear. If you are a half size, we recommend taking the nearest size up as we currently do not offer half sizes. Please refer to our size chart to select your size. If you are still unsure please contact us on hello@bohobali.co.za and we will assist.